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This privacy policy sets out how Rihochem Limited (“Rihochem”) uses and protects any information that you give Rihochem when you use this website (“site”). Rihochem is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Rihochem may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 March 2020.



Our website is not aimed at persons under 18 years old and we will not collect, use, provide, or deliberately process in any other form, the personal information of persons under the age of 18 years. We therefore also ask you, if you are under 18 years old, please do not send us your personal information.

If you are under 18 years old and you nevertheless wish to ask a question or use this website in any way, which requires you to submit your personal information, then please get your parents or legal guardian to do so on your behalf.



We collect personal information from you only if you provide it voluntarily. We collect the following information:

3.1 Contact details including name, email address, etc.

3.2. Payment and billing information but we never collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website.

3.3. Information posted on public websites.

3.4. When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

3.5. Demographic information.

3.6. Other information relevant to customer surveys and/or offers.



We require this information to understand your needs and provide you with a better service, and for the reasons stipulated below:

4.1. Internal record keeping

4.2. We may use the information to improve our products and services.

4.3. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting, using the email address which you have provided.

4.4. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or through the post. 

4.5. We may use the information to customize the website according to your interests.



We share information under these circumstances: ​

5.1. We will share information with third parties who perform services on our behalf.

5.2. We will share information with the shipping and logistic partners.

5.3. We will share information with our business partners.

5.4. We may share information if we think we have to in order to comply with the law or to protect ourselves.

5.5. We may share information with any successor to all or part of our business.

5.6. We may share your information for reasons not described in this policy. If so, we will inform you prior to sharing your information. 



Our website(s) has links to other website(s) in the World Wide Web. The privacy policies of these website(s) are not under our control. Once you leave our servers, use of any information you provide is governed by the privacy policy of the operator of the site you are visiting. It is advisable to read their privacy policies for further information.



You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email It may take about 10 working days to process your request.



As we value your personal information, we will ensure an adequate level of protection. We have therefore implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use. We will update these measures as new technology becomes available, as necessary.



This Privacy Policy was last updated on 03 July 2020. From time to time we may change our privacy practices. We will do our best to notify you of any material changes to this policy as required by law.  Please check our site periodically for updates.



If you would like to contact Rihochem about our privacy policy, please visit our contact us page here.

Need more details? Contact us

We are here to assist. Contact us by phone, email or via our Social Media channels.

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